Friday, December 16, 2011

Glitching (December 16, 2011)

We're glitching.  I have opened a support ticket.  My apologies for the inconvenience.

ETA:  I received a response from the YUKU support team.

"Hi, thanks for the report. We are currently experiencing server caching and/or white pages across the system. The caching would cause your issues. The technicians are looking into this now. We apologize for the inconvenience."

ETA:  I received another response from the YUKU support team.

"You're welcome :)
Most of the issues have been resolved at the moment, we have an announcement here:
http://announcements.yuku.com/topic/51
However, due to current server lags, the announcement may disappear temporarily. Just in case, I'll include a copy with my reply:
At approximately 11pm PST last night, our hosting provider performed an update that caused failures across the entire network. The engineering team worked until 4am to stabilize the network and are currently working to restore all services and we are confident that this will happen in the next few hours. Issues that we are aware of include:
Sites not loading (502 errors and white pages)
Members not connecting to chat
Posts not displaying or missing
Who's online not working
If you are recently experiencing any issues that are not on the list, please create a help ticket."

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